Client Feedback

Nambiti Plains Safari Lodge

Hi Hayley,
Trust you are well.
I can confirm /...... / Just a note to say, Thank you so much for your help in this process.

Your assistance has made a huge difference and contributed significantly to us securing the booking because we have always dealt with **** in the past - Thank you for being so amazing throughout the process!!
I would say from the very initial interaction with you, Hayley, the entire process was efficient, you were knowledgeable and shared your expertise - an absolute pleasure to liaise with - thank you so much.

The pricing from Southern Routes was actually what made me reach out to the agency. It really helps that the agent was amazing, rendering the process thus far, a remarkable one!!
If Southern Routes continues to price competitively, I have no doubt that they will gain market share in a highly competitive market.
Please don't forget to share the period when Phinda has the specials during off peak season and targeted at locals.



Safari Plains Lodge

Hi Hayley
I just wanted to reach out and say thank you - everything went off without a hitch and the staff at Safari Plains went above and beyond expectations to make it an amazing experience.

The food, accommodation, game drives and everything else were excellent and I would highly recommend this experience to anyone.

Warren Rocchi

KwaMaritane Bush Lodge, Pilanesberg, NW Province

Hi Desiree,
thank you for your help and efforts in making our stay memorable. The kids absolutely loved it.

If possible, will you be able to let me know if you have 4 nights available for myself and my husband and the 3 kids, ......
Any dates available would be great.
Have a wonderful day.

Monique P

David Livingstone Hotel, Victoria Falls, Zambia

Hi Bianca
Thank You for your impeccable service the trip was fantastic
Pls keep us updated if you have any last minute special deals in the Okavango Delta or Zanzibar

Have a good day
Kind regards

Rhino River Lodge, Manyoni Game Reserve, KZN

So excited !
Thank you so much for your assistance and great service Bianca. First time we have booked through your company and will definitely do so again.

Thanks so much

Alpine Heath, Drakensberg

Hi there
I have had the most pleasant booking experience with Bianca at last minute lodges. She was professional, efficient, kind, and friendly.
I am also so happy with your rate which was the cheapest I could find.

Thank you last minute lodges and bianca for making this booking such a pleasure!

kind regards

Mongena Game Lodge, Dinokeng Game Reserve

Morning Bianca,
Thank you so much for your fast and efficient help in making the booking.
I will definitely make use of your service in future again.

Madelein Greyling.

Kapama Karula, Kapama, Greater Kruger

Dear Bianca,
Thanks ever so much for the brilliant customer service and prompt replies over the last couple of days!! You guys clearly run a really tight shop over there ;)

I hope I can use you guys more in the future..// and I will certainly recommend you guys to friends and extended family!


Alpine Heath, Drakensberg

Hi Bianca
Thanks Bianca, for your great service.


Rhino Sands Safari Camp, Zululand, KZN

Dear Bianca,
Thank you. Our break was simply marvellous!

Please convey our deepest gratitude and heartfelt appreciation to Nico plus his team of Anton, Thandeka, Jason, Roy and the crew for looking after us so wonderfully and for making our stay an awesome experience we will never forget.

Regards and best wishes to you all,

Lodge pool in front

Phinda Forest Lodge, Phinda Private Game Reserve, KZN

Good Morning Bianca,
Happy Friday!!!
Many thanks again for your excellent customer service and sending the voucher after hours yesterday, Nick assured me that Beauj was a very happy lady this morning 😊
Have a great weekend!!

Best regards

Rhino River Lodge, Manyoni Game Reserve, KZN

Thanks so much Bianca – It has been SUCH a pleasure dealing with you and your superefficient professionalism!
The whole process was seamless and easy. I will definitely be referring my friends and family to you. In fact, one of my friends will be contacting you in due course for options on a holiday for the beginning of October.

Once again, thank you.
Kind Regards

Rhino Sands, Manyoni Game Reserve, KZN

Thanks for the excellent service Hayley!!
Kind Regards

Mongena Game Lodge, Dinokeng

Hi Bianca
We have been back from our trip for a couple of weeks now but already reminiscing about the fantastic time we had. Thank you for arranging the accommodation at Mongena Lodge, it was a brilliant experience and we loved every aspect of it!

If there’s a mailing list I could be added to, I’d love to hear about news and offers, as we definitely want to come back to South Africa. We tend go travel on standby flights and are therefore more reliant on last minute deals.

Thank you again so much!
All the best,

Imbali Safari Lodge, Kruger National park

Hi Bianca
Thank you so much. I’m really looking forward to spoiling hubby at what looks to be a very special place.
Your service has been excellent, thank you.

Warm regards

Mthembu Game Lodge, Zululand

As always

Best rgards

Leopard Mountain Game Lodge, Zululand

Good Morning Hayley
Thank you kindly.

Thanks for your assistance with this booking.
We had the most amazing time. The staff are friendly and devoted. The game ranger knowledgable and went the extra mile.

They had chocolate cake when we took a tea break on our morning game drive on my husbands birthday(Saturday).
Thereafter they had a champagne surprise...the lodge really went over and beyond to make our stay and his birthday memorable.

I will not hesitate to recommend the place and will go back in a heart beat.
Thank you yet again for your assistance.

Wendy Hughes

Alpine Heath, Drakensberg

Hello Bianca
Thank you kindly.

Regarding feedback, my experience with you and Southern Routes thus far has been nothing short of excellent. My enquiries were attended to timeously and accurately.


Tshwene Lodge, Welgevonden

Hello Bianca
Some feedback on our trip:

Tshwene Lodge was great. Accommodation was wonderful, food was fabulous, staff were perfect, game drives were great –
all round 10 out of 10 J.

Vanessa Bisset
Financial Advisor

Mabula and Clifftop Lodge, Waterberg/ Welgevonden

Hi Bianca
Good to speak last week. Here’s some feedback on our trip:

- Transfers: very happy we had Anes again as our driver when arriving in Johannesburg. Very punctual, reliable and professional on all three legs.

- Mabula: very good experience overall. Accommodation and food all good (although some of the first night BBQ chicken was undercooked) and horse safari and game drives excellent once more (JP our game ranger was fantastic)

- Clifftop: lodge, Welgevonden Reserve and overall experience was fantastic. Super, warm, attentive and enthusiastic service all round (host Tanya, butlers Opou and Nattie and game-ranger Jean were fantastic). Food and drinks excellent. Wonderful place for a couple wanting to be looked after very well in intimate luxury accomodation with stunning views and awesome game.

Thanks for putting together a fantastic itinerary so seamlessly again. We’re already thinking about our next visit to Africa so may be in touch with you again soon!

Best regards

Phinda Forest Lodge, Phinda Private Game Reserve, Zululand

Hello Bianca
We are back from Phinda.
Wow!! It was too brilliant. We all had the most amazing time – absolutely loved it!

Thanks so much for the organising.

Tracy Gurney

David Livingstone Hotel, Victoria Falls, Zambia

Hi Hayley
It all worked out beautifully. Back in good time. Same driver will take us to the airport.
Thanks for calming me down 😁
Loved everything here. Thanks. For all your help.

Sent from my IPad

Royal Livingstone Hotel, Victoria Falls, Zambia

Hi Charmaine,
Thanks for booking us a fantastic trip to Vic Falls.
The hotel was top class and well situated, and everything happened seamlessly, resulting in a very enjoyable holiday.
Kind regards
John and Alissa

David Livingstone Hotel, Victoria Falls, Zambia

Hi Charmaine
I trust this finds you well!
I just wanted to give you an update on our trip to Vic Falls (AHA David Livingstone Lodge).... wow wow wow... what a stunning trip we had, I think I put on 5kg with all the food and drink... what a stunning hotel from atmosphere, to hospitality, to AMAZING food and beverage!! Thank you thank yo thank you well worth every cent!
We took a trip up to 'Elephant Cafe' by speedboat and had interaction with rehabilitated elephants and then lunch on the banks of the 'Great Zambezi' quite spectacular!! (A place called Elephant Cafe... they picked us up by speedboat and after lunch took us back to the hotel) something nice to tell future visitors as it has only been open 18 months...
Kevin my brother-in-law who is a very well travelled gentleman said he has never eaten better hotel food than he did at AHA Livingstone Lodge... quite a compliment.
Thank you again for your assistance with the trip it was really really awesome!
Take care, and I will sure to be in touch if there is somewhere else we would like to travel (I may do Zanzibar again sometime... lol or Mauritius... lol)

Warmest regards
Sharon Long and family x

Mkuze Falls Private Game Reserve

Bianca.. great booking. 
Very impressed with the Lodge.. service, food and location were brilliant. And value for money unbeatable.
Definitely would recommend it even at R2500

Lions Valley Lodge

Hi Bianca
Many thanks for your mail – the voucher and the directions. We are so looking forward to our visit – will be counting the days!! Thanks for all your help with this booking and your brilliant service.
Kind regards

Clifftop Lodge

Morning Hayley!

Best email so far today! J
I am very excited about this, and my first bit of feedback is to say thanks for helping me! You have really been an angel for getting this from a semi-hopeful theory to a delighted reality!
Thank you, Hayley. I will let you know how all goes.

Regards, and enjoy the rest of your day!

Impodimo Game Lodge

Hi Hayley!

I did promiss to let you know how the trip was!
- Lovely!
Special place, not busy. Great area. 
Food was very good. My allergies were considered to the fullest and got special made food, my allergies are a nightmare so I was sooo happy! 
The staff was well-trained and very sweet.

Game drives were nice. 
So hope this helps you sell the place more often to your potential clients. 

Kind regards, 

Cheetah Ridge Safari Lodge

Hi Hayley. 
Just to let know we had a wonderful time at Cheetah Ridge. Please if there are any other specials please let me know.
Thanks so much. 

14 Day Family trip around South Africa

Hello Hayley, 
thank you for the requested feedback,.. very kind of you. 
Yes indeed, we have got very good time and all services booked from you have been provided as expected. All hotels and/or bungalow (like Mikaya in Swaziland) have really been high quality. All of us happy! J Sadly we are back to the standard swing of things again…. 
Here you will find some pix of us during the stay. 
Be confident that among our friends or business relationship, we will recommend you as travel advisor and booking agency. 
Hope to have the pleasure to organize soon another fantastic trip.

Have a great day 

My Trip Photos

Amakhosi Safari Lodge

Hi Hayley 
They could not get to the spa but but they had a wonderful and tranquil time. Please pass our regards and thanks to the staff at Amakhosi. 
They spoke highly of their hospitality and care. They made mom a birthday cake too, and she was very happy about it. I am grateful for this because I had not mentioned it. 
I would like to thank you for the manner you arranged everything and communicated, it made it easy for me. Any other interesting things you may have on offer, please let me know.


Hi Musa

Thank you so much for the below feedback, we are so pleased that your parents had a lovely time at Amakhosi Safari Lodge, it is one of our best Lodges and they ALWAYS look after their guests which is one of the reasons why we love them so much!!!

We will keep you in mind for any other great deals that come up.
Take care.

Kind Regards

Rhino River Lodge

Hi there
Thanks for your email – we had a great stay at Rhino River. We had an awesome time – food was great, game drives were so informative and fun.

Thanks for arranging at such short notice.

Please add me to your mailing list for any further specials at the game reserves in KZN.
Shaleena Devcharan Khan
Financial Manager
Acti-Chem S.A. (Pty) Ltd

Seacliff Resort & Spa: Zanzibar

Hi Mellissa Thanks for this. Please can you pass on to Rove: They should not mail to clients, huge colour pictures on every attachment as part of the travel documents that has to be printed. It wastes a considerable amount of ink, and, think about the environment. Why waste.

But thanks for your excellent service, you have been exceptional, organising the whole trip for us in just two days! Thanks again 
Selma Selma Baldi Richardson

Zimbali Lodge

Hi Jenna my stay at Zimbali was so beautiful ,we were so blown away about everything and I felt like we didn't spend enough here I am booking again for my husband and I for our anniversary on the 4-6th December, can you please give me a quote if there is still accommodation available and if our kids (3 and 6) could join

Thandeka Lodge: Waterberg

Hi Bianca,
Our stay was wonderful, the lodge absolutely exceeded my expectations.
We definitely would visit Thandeka again.

Thanks for checking up.
Kind regards

Cathedral Peak

To Dear Alison, Tanya & Hayley
Thank you! Thank you! We had the most wonderful time away at Cathedral Peak and what the manager Bruce did for us by upgrading us was most unexpected and the sweetest thing anyone at any establishment has done for us. What an incredible and special privilege.

Thank you so very much for the recommendation and for arranging everything, it so very appreciated!

Till the next time!
Take Care 
Sharon & Henry

Mauritius Honeymoon: Le Mauricia Mauritius

Good morning all,
I would like to thank you for organizing a fantastic trip for me and my Bride. We had a world of fun. Everything was handled professionally, the Hotel was great. Thank you for upgrading our room.

Me and my Wife truly appreciate the good service we received. I wish you all the best for your business as well as the upcoming Holiday season.

Kind Regards
Kenny Selaletse | Manager,
ArcelorMittal South Africa

David Livingstone Resort and Spa: Zambia, Victoria Falls

Hi Nicky
I have been meaning to sit down and email you for the last two weeks but life has been hectic since the term started again.
On behalf of my family and myself we would like to thank you for the most wonderful and well organised trip to the falls. The hotel, food and Wild travel was beyond our expectation with everything being on time, classy and enjoyable.
We had an awsesome time, with my adrenalin junkies being able to white water raft while Granny (me) sensibly keeping my feet on terraferma by looking after little Matthew for the day.

The touch by the hotel with a special bottle of champagne for our 30 year anniversary as well as welcome eats in our room was very special, thanks to your organisation.
We would all repeat this trip in a heartbeat. It was so special to have all my family with me on this trip as it is not easy to co-ordinate everybodies lives at once.
Mike and I look forward to going on another trip in the near future and we would love you to email us the options in our immediate neighbouring countries such as Namibia, Botswana etc.

Once again Many thanks
Dee McDuling

Elephant Hills Hotel: Zimbabwe, Victoria Falls

I would like to thank you once again for organizing the trip in such short notice. Everything went well and very happy with the quality and the professionalism of the service.
The Elephant Hills was excellent place!!!
I was bit reluctant to travel to Zimbabwe but the experience was awesome, so many activities to keep you busy and entertain there!!



Looking for a great travel experience?
Contact Us Now With your Requirements!